Eligible items can be returned within 7 days of delivery unless a product page, offer, or campaign states a different rule.

Returned items must be unused, unwashed, with original tags/packaging, and in resellable condition.

Final-sale items, customized pieces, heavily discounted clearance products, or items marked non-returnable cannot be returned unless defective or incorrect.

Items damaged by misuse, alterations, or improper care are not eligible for return.

Initiate the return request from your order support channel or Contact page, including order number, item details, and reason for return.

Our team will review eligibility and share next steps, including pickup/drop-off instructions where applicable.

Exchange requests are accepted subject to stock availability and product condition checks.

If requested size/color is unavailable, you may choose store credit or a refund path where applicable.

Refunds are issued after return inspection approval. Processing timelines depend on your payment method and banking provider.

Shipping charges, duties, and payment gateway fees may be non-refundable unless the return is due to our fulfillment error.

If an item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos and order details.

Approved claims are prioritized for replacement, exchange, or full refund according to stock and customer preference.

Orders can only be cancelled before processing begins. Once packed or dispatched, cancellation may no longer be possible.

If cancellation is not possible, you can use the standard return flow after delivery if the item remains eligible.